UPN's growing footprint and year-over-year growth was placing tremendous strain on the company's operations. Internal spreadsheets, paper files, and a home grown project tracking tool were not sufficiently allowing the company to keep pace with growing number of customers and large carrier orders.
The company's management team recognized that to continue to grow, stay competitive, and offer their customers best in class service, they needed to streamline and automate their back office operations with a solution that was scalable, cost effective, and could be easily adapted to their business processes.
UPN evaluated numerous options, but were unable to find a solution that was a true fit for a Fiber company until they were introduced to FiberSmartz. UPN chose Netsmartz's FiberSmartz solution because it addressed all of their needs and had the flexibility to be fully customized for UPN. After conversations with other Fiber companies using FiberSmartz, UPN was confident that Netsmartz understood their business and would be able to work effectively with the UPN team from day one.
UPN is well positioned to expand their footprint and realize future growth in the competitive telecom market.
Its new centralized operations will allow the company to adapt quickly to changing market conditions and to provide a higher level of service to its customers.
Our partnership with UPN continues. As a result of the partnership and positive working relationship with Netsmartz, UPN continues to engage Netsmartz for other development and integration projects.