Netsmartz, LLC 570 Willowbrook Office Park Rochester, New York 14450 PH: +1-585-340-1166 FAX: +1-815-550-2295 E-MAIL: sales@netsmartz.net   An application that assists in the management of tasks from order entry to provisioning and circuit activation Configured with all the major departments found in a Fiber Management or Telecom company. Pre-defined workflows which can be customized to mirror a service provider’s existing workflow. Comprised of a Task Calendar and Tracking Screen where all pending, in-progress and completed tasks are visible in real-time. System-generated task notification. Detailed reporting functionality.   An automated system designed to manage trouble ticket flow and network maintenance End-to-end NOC or helpdesk solution Numerous visibility reports for SLA tracking Equipped with standard features such as Role Management, Group Management and Auto Escalation Integrated with FiberSmartz Active information exchange with Customer Portal   An eService tool to manage customers’ service needs 24 hours a day, 365 days a year Enables customer to initiate and track trouble and maintenance tickets Allows customer to track new orders Serves as a repository for customer forms and other business documents Enables Service Provider’s administrator to make broadcast announcements to customers   Customizable Workflow Wizard Customizable Report Wizard Notification System with customizable templates for internal and external communications Electronic forms to apply for, receive and calculate permit costs Escalation management Available in multiple languages About Us | Contact Us | Site Map | Feedback | Privacy Policy | Terms & Conditions Copyright Fibersmartz 2008